Refund and Returns Policy

Last Updated: 2026

This Refund and Returns Policy outlines the terms governing refunds, cancellations, and service returns for Axis Prime (“Company”, “we”, “our”, or “us”) in accordance with applicable laws and consumer protection regulations of the United Arab Emirates (UAE).

By purchasing or using any service offered through https://axisprime.ae/, you agree to the terms stated in this policy.

1. General Policy

Axis Prime provides financial, trading, and digital services. Due to the nature of these services, refunds are subject to eligibility conditions, verification procedures, and regulatory compliance requirements.

Refund requests will be reviewed individually to ensure fairness, transparency, and compliance with UAE consumer protection standards.

2. Eligibility for Refunds

A refund may be considered under the following circumstances:

  • Duplicate payment or billing error
  • Unauthorized transaction confirmed after investigation
  • Technical failure preventing service delivery
  • Service not provided as agreed under contractual terms

Refund eligibility is determined solely after internal review and verification.

3. Non-Refundable Services

The following are generally non-refundable, except where required by UAE law:

  • Completed financial or trading transactions
  • Market losses or trading performance results
  • Services already delivered or activated
  • Account verification or onboarding fees
  • Promotional or bonus-related credits
  • Charges arising from third-party payment providers

Financial markets involve risk, and losses incurred through trading activity do not qualify for refunds.

4. Refund Request Procedure

To request a refund, clients must:

  1. Submit a written request to support@axisprime.ae
  2. Include:
    • Full name
    • Registered email address
    • Transaction reference number
    • Payment method used
    • Detailed reason for refund request

Refund requests must be submitted within 7 calendar days from the date of payment unless otherwise required by law.

5. Verification and Review

Axis Prime reserves the right to:

  • Request identity verification documents
  • Conduct compliance and anti-fraud checks
  • Suspend processing while investigation is ongoing

Incomplete or inaccurate information may delay or result in rejection of the request.

6. Refund Processing Time

If approved:

  • Refunds will be processed within 7–14 business days
  • Funds will be returned using the original payment method, where possible
  • Banking or payment provider processing times may vary

Axis Prime is not responsible for delays caused by banks, card issuers, or payment gateways.

7. Chargebacks and Payment Disputes

Clients agree to contact Axis Prime before initiating any chargeback or payment dispute.

Unauthorized chargebacks may result in:

  • Account suspension
  • Service termination
  • Recovery actions for associated fees or losses

We encourage resolution through our support team for faster handling.

8. Cancellations

Clients may request cancellation of services before activation or delivery.

Once services, trading accounts, or digital access have been activated, cancellation may not be eligible for refund unless required under UAE law.

9. Compliance with UAE Law

This policy is prepared in accordance with:

  • UAE Consumer Protection regulations
  • Electronic transaction standards
  • Applicable financial compliance and commercial regulations

Nothing in this policy limits rights granted under UAE law.

10. Amendments to Policy

Axis Prime reserves the right to modify or update this Refund and Returns Policy at any time. Updated versions will be published on the website with a revised effective date.

11. Contact Information

For refund requests or policy inquiries:

Axis Prime
Website: https://axisprime.ae/
Email: support@axisprime.ae