Terms & Conditions

 

Terms & Conditions

Effective Date: April 20, 2026

Welcome to Axis Prime. These Terms & Conditions govern your use of our website at Axis Prime and the purchase of products through our online store. By accessing our website or placing an order, you agree to these terms.

1. Company Information

Axis Prime
Website: https://axisprime.ae
Email: info@axisprime.ae

Axis Prime is an online retailer operating in the United Arab Emirates, offering electronics, cosmetics, and related consumer products.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old
  • You can legally enter into binding agreements
  • The information you provide is accurate and complete

3. Products & Availability

We strive to ensure all product descriptions, images, pricing, and availability are accurate. However:

  • Product colors may vary slightly from displayed images
  • Availability may change without notice
  • We reserve the right to discontinue products at any time
  • We may limit quantities per customer

Axis Prime reserves the right to refuse or cancel any order due to stock issues, pricing errors, or suspected fraud.

4. Pricing & Payment

All prices shown on the website are in AED (United Arab Emirates Dirham) unless otherwise stated.

We accept secure payment through approved payment gateways. By placing an order, you authorize us to charge the total amount including:

  • Product price
  • VAT (where applicable)
  • Shipping fees
  • Additional service charges if any

Axis Prime reserves the right to update pricing without prior notice.

5. Order Confirmation

After placing an order:

  1. You will receive an order confirmation email
  2. Your payment will be processed
  3. Your order will be prepared for shipment

An order confirmation does not guarantee acceptance. We may cancel orders for:

  • Payment failure
  • Incorrect pricing
  • Product unavailability
  • Suspicious activity

If payment was taken, a refund will be processed accordingly.

6. Shipping & Delivery

We currently deliver within the United Arab Emirates and selected international destinations where available.

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Customs processing
  • Public holidays
  • Force majeure events

Axis Prime is not liable for delays beyond our control.

Customers must ensure shipping details are accurate. Incorrect addresses may result in delayed or failed delivery.

7. Returns & Refunds

Returns may be accepted subject to our Return Policy.

General conditions:

  • Items must be unused and in original packaging
  • Return request must be submitted within the stated return period
  • Some products may be non-returnable for hygiene or safety reasons

Non-returnable items may include:

  • Opened cosmetics
  • Personal care items
  • Used electronics
  • Damaged products caused by misuse

Refunds are processed after inspection and approval.

8. Warranty

Some electronic items may include manufacturer warranty coverage where applicable.

Warranty does not cover:

  • Accidental damage
  • Improper use
  • Unauthorized repair
  • Normal wear and tear

Warranty terms may vary by product brand.

9. User Responsibilities

You agree not to:

  • Use the website unlawfully
  • Submit false information
  • Interfere with website security
  • Attempt unauthorized access
  • Copy or misuse website content

Violation may result in account suspension or legal action.

10. Intellectual Property

All website content including:

  • Logos
  • Product images
  • Text
  • Graphics
  • Designs

is the property of Axis Prime and may not be copied or reproduced without written permission.

11. Limitation of Liability

Axis Prime shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Data loss
  • Delivery delays beyond our control
  • Product misuse by customers

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Privacy

Your use of this website is also governed by our Privacy Policy regarding collection and handling of personal information.

13. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

United Arab Emirates

14. Changes to Terms

Axis Prime reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page with a revised effective date.

Continued use of the website means acceptance of the revised terms.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Axis Prime
Email: info@axisprime.ae
Website: https://axisprime.ae